Shipping & Exchanges
We've successfully delivered over 110,000 orders to customers around the globe.
Do you ship internationally?
We sure do! We ship many products worldwide each week and have many happy customers all around the world.
How long does shipping take?
- USA Orders: We will process your order within 1-2 days of your purchase. FREE delivery typically takes 2-4 days via USPS.
- International orders: Items will be processed within 1-2 days. Items will deliver in 1-2 weeks. International customers are responsible for any customs fees that may incur.
We DO NOT OFFER exchanges/cancelations while a product is in transit as it is already on the way to you.
How much is the shipping cost?
- USA Orders- FREE USPS shipping this month on orders over $10.00! Take advantage.
- International Orders- Orders less than $25 cost $3.95 for shipping while orders over $26 are FREE SHIPPING. Please note that our shipping fee is non-refundable. International customers are responsible for any additional customs fees that incur with your country's policies.
What is your Return policy?We apologize, but due to the nature of our products, we can not accept returns. If your item arrives damaged, we will replace it immediately. We FIRMLY stand behind our products and want you to be happy. Babies grow quickly, if you can't decide between two sizes, it is always best to go a little larger - they will fit before you know it!
I didn't get all of my items?
- In order for you to receive your items as soon as possible sometimes we ship out items separately according to availability and package size. This is at no additional cost to you. You will receive tracking information for each package after it ships and during transit.
Can I still make changes to my order after I have placed it?
- If you need to make a change to your order, please email us at email@example.com asap.
- We will do our best to help you. If your order has not been shipped yet, it should not be a problem to make changes.
Can I pay in my own currency?
- All of our prices on our website will checkout in USD (US Dollars). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issues processes the transaction.
How secure is my personal information?
Baby Feet adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. Baby Feet does not actually see or have access to your credit card information.
Package lost in Transit?
Baby Feet is happy to send you a replacement in case your order was lost in transit or has not been delivered by the USPS. It does not happen often, but if it does we will file a claim with USPS and replace the item(s) at no additional cost to you. This is not a common occurrence.
Can I combine discount codes for one order?
Discounts cannot be combined. One discount code will work at a time for one order. If you are using a automatic BOGO special, additional discounts can not be added.
I did not receive an order confirmation email but my card was charged?
There's some incidences that you order is not placed successfully due to billing error or banking system connection error. You may see a pending charge appear on your payment account.
If you have placed the order successfully you WILL receive an order confirmation email from us. (Please double check the mailbox in case the email is forwarded to junk mail or make sure a correct email address is submitted).
If the order has not gone through the pending charge will not be posted to your account and will be cleared within 3 to 7 business days depending on your bank's processing time. In this case, you may resume your shopping cart to resubmit the order.
If the error is caused by browser please try to switch to a different browser or device to resubmit the order.
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org
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