Q. When will my order arrive?
A. Order processing takes 1-2 business days. Shipping varies depending on where you are in the US. Orders shipped within the continental US typically arrive within 4-7 days. There are a few unique items on our site with longer ship times. Shipping time for these items is approx. 2 weeks.
Q. Who ships my items?
A. Your items are shipped from our fulfillment center in Costa Mesa, CA.
Q. My order is damaged/missing/incorrect. What do I do?
A. Contact us ASAP with a picture of the shipping damage/item. We will issue you a full refund to your original payment method or ship you a new product immediately.
Q. I ordered multiple items, but not everything has arrived yet?
A. We wanted to get some of your items to you as quickly as possible! Rest assured, all your items will arrive. Double check, you probably received more then one tracking number.
Q. How can I change my delivery address?
A. As long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Email us your correct address, along with your order number and we will update your details for you. If the order has already been processed and shipped, unfortunately we won't be able to change it.
Q. I just contacted you, when will you reply to my question?
A. We reply within 24 hours during normal business days.
Q. Will my data be used by other third parties?
A. No, we value your trust. Your personal details will never be shared or sold to any third party vendors.
Q. How safe is it to place an order on your site, will you have access to my bank details?
A. Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant.
Baby Feet itself does not have access to your card details or your payment, which is processed through Shopify, is later remitted to ourselves but we do not see your credit card information.
Alternatively, you can make payment through our additional payment provider Paypal.
If you have a question which isn't answered here, please email us at firstname.lastname@example.org.